How do I report a problem with an invoice?

If you experience an issue with working with invoices in MediusFlow please contact the Medius support. Examples of invoice related issues:

1. Problems with coding an invoice.
2. Problems with distributing an invoice to a user(s).
3. Problems with connecting order data to an order based invoice.
4. Problems with an invoice(s) amount values registered in MediusFlow.

Please note that there are several solutions available in our success portals FAQ section. Searching the FAQ section is a good way to start troubleshooting the issue.

Please make sure to provide a detailed description of the problem. We recommend summarizing any internal e-mail conversations for us to get a better understanding of the problem. This will facilitate the Medius support to better help you.

Submit the following information:

1. Which invoice(s) are you having a problem with? Please always supply us with invoice number and Document ID.
2. If this is related to an order based invoice, please provide order number and delivery numbers for any order(s) and deliveries you are having a problem with.
3. What activity or step were you performing when you experienced the problem?
4. If this is related to an order based invoice, have you looked at the order and the deliveries in MediusFlow (Administration > Purchase order) and verified that they are correct? Have you verified that the order and the deliveries are correct in your ERP?
5. Do you receive any error message? If so, please include the error message, if still available.
6. When did the problem occur? Provide date and time. Please include time zone, this makes it easier for Medius support to navigate logs.

Please include screenshots if it helps describing the issues you are experiencing.

Examples of invoice related FAQ items:

How to analyze approve or reject a deviation?

How can I see which invoices a user or role has to handle?

Why is an invoice not automatically connected after a GR was imported in the system?

How to create an accounting template and get automatic coding for expense invoices?