Why do I see the same invoice twice in my inbox?

An invoice is displayed twice if your user has two tasks related to the invoice. Examples of when this can happen include:

• The invoice is distributed to different users and roles. For example, your specific user and a specific role your user has assigned can each have a deviation to handle on the invoice.

• The invoice is assigned to a role that you have, and the invoice also has a task assigned to another user. This user has delegated their invoices to you, resulting in the invoice being shown twice.

For more information about Temporary delegation, see Temporary delegation.